Returns & Exchanges
At okendama, we want you to be completely satisfied with your purchase. If your new apparel or accessories don't meet your expectations, you can return or exchange any unworn and unwashed items within 30 days of delivery.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing